Frequently Asked Questions
Everything you need to know about our carbon fiber instruments and services.
What makes KLOS carbon fiber guitars different from traditional wood guitars?
Unlike wood, carbon fiber is incredibly durable and resistant to temperature and humidity changes. This means your guitar won't warp or crack, making it the perfect companion for travel and outdoor adventures.
Do you offer international shipping?
Yes, we ship our instruments worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties or taxes.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your instrument, you can return it within 30 days of delivery for a full refund, provided it is in its original condition.
Do KLOS guitars come with a warranty?
Every KLOS instrument comes with a limited lifetime warranty covering manufacturing defects. We stand behind the quality and craftsmanship of our products.
Can I customize my order?
Yes, we offer various customization options including different string types, pickup installations, and nut/saddle upgrades. You can select these options directly on the product page before adding the item to your cart.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm, allowing you to pay for your instrument over time.